Shipping and delivery

 

Shipping times for “Available products”: shipping times vary depending on the product category:

 

- Electric bicycles

   Shipping time: 5-7 working days

   Cost: Free Shipping

- Electric Scooters

   Shipping time: 5-7 working days

   Cost: Free Shipping

- Accessories and spare parts

   Shipping time: 1-2 working days

- Accessories and spare parts to order not in stock

   Shipping time: 15-20 working days

 

Shipping times for "Pre-order" or "Pre-sales and exclusives" category products: these products are not physically available in our warehouse at the time of purchase but are still arriving at the warehouse sent to us directly by the manufacturer. Shipping and delivery times to the customer are therefore not defined with certainty because they depend on the manufacturer. It is obviously possible to ask us for an estimate of the expected times, which however should be considered indicative and not dependent on our will.

 

Processing Time: For “Products In Stock”, the warehouse usually needs 1-2 business days to prepare the shipment after the order is placed. Updating the tracking information may take longer after the tracking number is created tracking.

 

NOTE - The shipping times indicated refer to the average service times of the couriers recorded in the previous year. In some cases (for example holidays and force majeure) the wait could be longer. We work hard to ensure that your orders reach you as quickly as possible. Order cancellations due to shipping delays of less than 5 working days are not accepted.

 

Shipping costs: Shipping costs are calculated and displayed during the checkout process; Shipping to Italy is free for orders worth more than 50.00 euros

 

Shipment insurance: all shipments are insured by BRT and DPD, without prejudice to the customer's need for conditional acceptance of the package in case damage to the package is detected at the time of delivery.