The purpose of this document is to inform Users about the Personal Data collected by the website https://bike-scooter.com/ (hereinafter Application).
The Data Controller, as subsequently identified, may modify or simply update, in whole or in part, this Policy giving information to Users. Changes and updates will be binding as soon as they are published on the Application. The User is therefore invited to read the Privacy Policy at each access to the Application.
Personal Data collected by the Application
1、The Data Controller collects the following types of Personal Data:
Content and information provided voluntarily by the User
Contact Data and contents: are those Personal Data that the User voluntarily provides to the Application during its use, such as personal data, contact details, access credentials to the services and/or products provided, personal interests and preferences and other personal content, etc. Failure to provide the User with Personal Data, for which there is a legal, contractual obligation or if they constitute a necessary requirement for the use of the service or for the conclusion of the contract, will make it impossible for the Owner to provide all or part of its services. The User who communicates to the Owner Personal Data of third parties is directly and exclusively responsible for their origin, reception, processing, communication or dissemination.
In case of non-acceptance of the changes made to this Privacy Policy, the User is required to cease using this Application and may request the Data Controller to remove their Personal Data.
Data and content acquired automatically during the use of the Application
Technical Data: the computer systems and software procedures used to operate this Application may acquire, during their normal operation, some Personal Data whose transmission is implicit in the use of internet communication protocols. This information is not collected to be associated with identified Users, but by its very nature, could, through processing and association with Data held by third parties, allow Users to be identified. This category includes IP addresses, or domain names used by Users connecting to the Application, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained, etc.
Usage Data: Data relating to the use of the Application by the User may also be collected, such as the pages visited, actions performed, features and services used.
Personal data collected through cookies or similar technologies
This Application uses cookies, web beacons, unique identifiers and other similar technologies to collect Data about pages, links visited, and other actions you perform when using our Services, within advertising or email content. They are stored and then retransmitted to the same sites on the next visit of the same User. The User can view the complete Cookie Policy at the following address: info@bike-scooter.com
Data received from other sources:
We may receive information about you from other sources, such as from our couriers about up-to-date delivery and address information, which we use to update our systems and to deliver your future orders more easily.
2、Purpose
The Personal Data collected may be used for the following purposes:
User registration and authentication. We use your data to register on our application and for internal storage.
Order management (e.g. purchase and delivery of products). We use your personal data to receive and manage orders, provide products and communicate with you regarding your orders, products, services and promotional offers, etc.
External management of payments by credit card, bank transfer or other instruments. We use your data to process payments. The Data used for payment are acquired directly by the payment service provider requested without being processed in any way by this Application. Payments are provided by communicating data to PayPal, Klarna, ScalaPay, etc.
We use your personal data to suggest products and services that may interest you, to identify your preferences and improve your experience of interaction with our Application. We may use your personal data to correct errors and improve the use and efficiency of the services offered.
Fulfil legal obligations. In some cases we collect and use your personal data to comply with our legal obligations.
Communicate with you. We use your personal data to communicate with you regarding the Services offered, through different channels (e.g., by phone, email and chat). For example, we use your personal data in the interaction process through live chat tools such as Delight-Chat and WhatsApp, or to send you newsletters by sharing your data with Shopify.
Purposes for which we ask your consent. We may also ask for your consent to process your personal data for specific purposes that we will communicate to you. When you consent to our processing of your personal data for a specific purpose, you may withdraw your consent at any time and, in that case, we will cease processing your data for that purpose.
Other purposes:
Statistics only with Anonymous Data by communicating Data to Google LLC https://policies.google.com/privacy Communication and/or transfer for promotional and commercial purposes of third parties by communicating Data to Google LLC https://policies.google.com/privacy ;
Facebook Inc. https://www.facebook.com/privacy/explanation Monitoring, analysis and tracking of User behavior by communicating Data to Facebook Inc. https://www.facebook.com/privacy/explanation ;
Hotjar Ltd https://www.hotjar.com/legal/policies/privacy
3、Method of treatment
The processing of Personal Data is carried out using computer and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated.
In some cases, the Personal Data may also be accessed by persons involved in the organization of the Data Controller (such as, for example, sales staff, system administrators, etc.) or external parties (such as IT companies, service providers, postal couriers, hosting providers, etc.). These subjects may be appointed as Data Processors if necessary. by the Data Controller, as well as access Users' Personal Data whenever necessary and will be contractually obliged to keep Personal Data confidential.
The updated list of Managers can be requested by email at info@bike-scooter.com.
4、Legal basis for processing
The Data Controller processes Personal Data relating to the User if one of the following conditions applies:
The User has given consent for one or more specific purposes
The processing is necessary for the execution of a contract with the User and/or for the execution of pre-contractual measures
The processing is necessary to fulfill a legal obligation to which the Data Controller is subject
The processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties. However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each processing.
In general, the Data Controller processes Personal Data for the purposes referred to in paragraph 2.
5、Place
The Data are processed at the operational offices of the Data Controller and in any other place where the parties involved in the processing are located. For further information, contact the Data Controller at the following email address info@bike-scooter.com
Personal Data may be transferred to countries outside the EU: USA and Singapore.
For these countries there is an adequacy decision of the European Commission or, in the absence of such decision, you can request more information from the Data Controller regarding the appropriate safeguards adopted, as well as the means to obtain a copy of such Data or the exact place where they were made available.
6、Security measures
The processing is carried out in a manner and with suitable tools to guarantee the security and confidentiality of the Data, having the Data Controller adopted appropriate technical and organizational measures that guarantee, and allow to demonstrate, that the processing is carried out in accordance with the relevant legislation.
7、Data retention period
The Data Controller will process Personal Data for the time necessary to fulfill the purposes related to the execution of the contract between the Data Controller and the User no later than 11 years from the termination of the relationship with the User and in any case until the completion of the prescription period provided for by the regulations in force.
When the processing of Personal Data is necessary for the pursuit of a legitimate interest of the Data Controller, Personal Data will be retained until such interest is satisfied.
If the processing of Personal Data is based on the consent of the User, the Data Controller may retain Personal Data until revocation by the same.
Personal Data may be retained for a longer period if necessary to comply with a legal obligation or by order of an authority.
All Personal Data will be deleted upon expiry of the retention period. Upon expiry of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
8、Automated decision-making processes
All Data collected will not be subject to any automated decision-making process, including profiling, which may produce legal effects for the person or which may significantly affect him or her.
9、User rights
Users may exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to:
Withdraw consent at any time;
Oppose to the processing of your Data;
Access your Data;
Verify and request rectification;
Obtain the restriction of processing;
Obtain the deletion of your Personal Data;
Receive your Data or have it transferred to another controller;
Propose a complaint to the supervisory authority for the protection of Personal Data and/or act in court.
To exercise their rights, Users can address a request to the contact details of the Data Controller indicated in this document. Requests are made free of charge and processed by the Data Controller as soon as possible, in any case within 30 days.
Last update: 01/01/2024